If we fail to solve your issue, we will refund you based on our Refund Policy. If the problem persists, would you please send a logfile about it to the Support team for further analysis. If not, download and update from your Android device official website. Check whether you have the latest version of USB Driver and ADB Driver on your computer and device. Please make sure your Android device can be detected by the computer. Reconnect the iOS device or give another USB cable a try. Check if you have enabled USB debugging option in Settings. If not, please download it from our website below: b. Check whether you are using the latest version of AnyDroid. Would you please give us a chance to explain this issue? For AnyDroid fails to detect your Android device to computer with the USB cable issue, would you please kindly try the following suggestions? a. Because we were on vacation before, many emails were not replied in time. Best regards, Your iMobie TeamÄear karaj, Thanks for your review but we are sorry for the inconvenience. Thanks for your kind understanding in advance. Considering this issue, would you please kindly contact our Support Team to get the refund? We always honor our Refund Policy. And thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that DroidKit can remove the screen lock without losing data in the future. At the same time, our Dev team is still working on the research and development of DroidKit. We are sorry for the inconvenience but thank you for your understanding. If you have a backup, there is a chance to recover data from the backup. But could you please kindly give us a chance to explain this issue? Unlocking the screen lock password will erase data on your device because of Android principles. We sincerely apologize that our software brought a bad experience to you. Best regards, Your iMobie TeamÄear Adam, Thanks for your review but we are sorry for the inconvenience. Meanwhile, we would like to tell you that unlocking the screen lock password will erase data on your device because of Android principles. It would be appreciated for your kind understanding in advance. If our software is not able to fix the system issues, we will recommend you to use Odin to flash your device. As you know, fixing the system is a complicated process. It will help you to download the firmware and restore it. If so, we would like to tell you that Data Extractor from System Crashed Device function is to help you to fix the Samsung device which has the system issues (like the device is stuck in Samsung logo, restart loop, black screen, etc.) and extract data. We are wondering whether you used DroidKit. If we fail to solve your issue, we always honor our Refund Policy to issue the refund. Our company was established on 2011, and dedicated to helping the iOS & Android users to fully enjoy digital life with ultra simplicity. But could you please kindly give us a chance to explain these issues? We would like to clarify that it's not a scam. Dear Najib, Thanks for your review but we are sorry for the inconvenience.
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